Delivery
Standard Delivery
We offer standard UK delivery via Hermes 48hr tracked service at a cost of £3.95. Free delivery on orders over £50.
Express Delivery
We offer a Next Day* Express service via DX at a cost of £5.50
Prices include UK VAT. *Order before 2.00pm (GMT) for Next Day Express Delivery
International Delivery
For international deliveries we use DPD tracked and insured service*
Europe main** – £9.95 in 3-6 working days
Europe (other)*** – £16.95 in 3-8 working days
Rest of the World**** – £19.95 in 5-10 working days
* For certain countries we reserve the right to alter the delivery provider to the UK Royal Mail parcel tracked service.
** Austria, Belgium, Czech Rep, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Rep of Ireland, Spain, Sweden, Switzerland.
*** Bosnia, Bulgaria, Croatia, Finland, Greece, Norway, Romania and Serbia.
**** and other European countries not included above.
UK Government and EU regulations regarding VAT and import duty now require payment of VAT on arrival. These rules may be subject to change. In all EU countries, there will be locally charged VAT, administration fees and possibly customs duty which must be payable by you prior to delivery. This is NOT included within the price of the product or delivery.
We attempt to keep delivery rates as low as possible and we cover some of this cost for you. Our delivery rates are dependent upon the individual country rates. However, we may have to alter our delivery rates from time to time.
Please provide your phone number for delivery purposes. It will not be stored by us and is requested solely for the purpose of ease of delivery if there is a problem.
Returns
This Return and Refund Procedure forms part of the Torpo Ltd Terms and Conditions
Enjoy 45 Day Returns
You can return new, unused and unworn TORPO products within 45 days from the date on which the goods were shipped to you.
Your right to exchange or return products is separate from your statutory right to cancel your order or reject faulty goods (see below).
To return a product, please complete the returns form and place it with the unused product in the original packaging with any leaflets, labels and tags still attached. Then write the return address (found alongside the product at the bottom of the delivery note) over the top of your original address label. If you do not have a returns address, please contact customerservices@torpo.co.uk. We recommend you return your product by taking to your nearest Post Office and using an insured parcel service. Whichever method you choose, obtain proof of postage, which you need to keep.
If you are returning goods for exchange or return, no extra delivery charge will be added.
If you are returning a damaged, faulty or incorrect product, please first contact customerservices@torpo.co.uk, before returning the product as described above. We should be informed of the faulty or damaged product within 30 days of delivery to you in order for you to receive a full refund. After this we will offer to replace or repair the product.
We will not refund your original delivery charge in case of returns or exchanges. You will only be reimbursed your original delivery charge when you exercise your statutory right to cancel or reject faulty goods as described in the procedure below.
You will not be liable for our delivery costs if products are sent to you as exchanges.
In the case of return products, you will only be refunded the value of the goods ordered.
Return costs and subsequent delivery costs will only be paid by us if the return is a result of our error or the product is damaged or faulty.
Please note that free returns can only be used to return products purchased directly from Torpo.co.uk. If you have purchased a TORPO product from another retailer and would like a refund or exchange, please return the product to that retailer. If the product is faulty, please also return to the retailer. If they won’t accept your return then contact us at customerservices@torpo.co.uk, and one of our team will be happy to assist you.
Cancelling your order
Our returns procedure does not affect your statutory rights. If you ordered a product via the Torpo.co.uk website, you have a Statutory Right to Cancel your order up to 14 days after your receipt of the order. In order to exercise this, send an email to customerservices@torpo.co.uk, or write to us at: Torpo Customer Services, 54D, Frome Road, Bradford-on-Avon, Wiltshire, BA15 1LA, United Kingdom stating that you are exercising your statutory right to cancel.
If you exercise your Statutory Right to Cancel, we will provide a full refund on the price paid for the product. If you have cancelled your entire order, we will also refund your original delivery charge. If you only cancel part of your order and only return some of the goods delivered to you, the original delivery charge will not be refunded.
If you fail to return the product after exercising your statutory right to cancel, we reserve the right to charge you for collection of the goods. Where you exercise your right to cancel within the allowed 14 day period, you should return the product to us without delay and no later than 14 days after the day which you inform us in writing of your intention to cancel the contract.
We will refund the cost of the rejected product and the cost of the standard delivery charge within 14 days of receiving the returned product. If there is any deterioration to the value of the product by your handling, then we reserve the right to reduce the amount of refund to the lower value of the product.
Ways to Pay
Safe and secure payments through Paypal
Our online store offers checkout through Paypal, the simpler and safer way to pay.
To find out more about Paypal, please visit their website.